Privacy Policy

Bloom & Bliss respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

The controller responsible for data processing on this website is:

Bloom & Bliss
Daniela Luca
Eulerstr. 12
51065 Köln
Germany

Email: support@roy-shop.de
Phone: +49 173 8727440

2. Personal Data We Collect

We collect and process personal data when you place an order, create an account, or contact us. This may include:

• First and last name
• Billing and delivery address
• Email address
• Phone number
• Payment-related data (processed exclusively by payment providers)
• IP address and technical usage data

3. Purpose and Legal Basis of Processing

We process personal data for the following purposes and legal bases:

• Order processing and contract fulfillment (Art. 6(1)(b) GDPR)
• Customer support and communication (Art. 6(1)(b) GDPR)
• Compliance with legal and tax obligations (Art. 6(1)(c) GDPR)
• Fraud prevention and website security (Art. 6(1)(f) GDPR)

4. Payment Processing

Payments are processed by external payment service providers. We do not store credit card or payment account details on our servers.

Payment providers used:

• Mollie B.V., Netherlands
• Stripe Payments Europe Ltd., Ireland

The processing of payment data is governed by the privacy policies of the respective providers.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill contractual and legal obligations or as required by applicable law.

6. Data Sharing

Personal data is shared only with trusted third parties where necessary, including:

• Payment service providers
• Delivery and logistics partners
• Hosting and IT service providers

7. Cookies

This website uses only technically necessary cookies to ensure proper functionality. No marketing or tracking cookies are used unless explicitly stated.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectification of inaccurate data
• Erasure of your data
• Restriction of processing
• Data portability
• Object to data processing
• Lodge a complaint with a supervisory authority

Requests regarding your rights may be sent to: support@roy-shop.de

9. Data Security

We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, or misuse.

10. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect legal, technical, or operational changes. The current version is always available on this page.